There is a lever on the right-hand side of the seat post. Twist the lever, push or pull the saddle to the desired height and close the lever again to fix the saddle.
The gearshift is located on the right handlebar grip. Turning forwards reduces the gear, turning backwards increases it.
There is a switch on the back of the front light. If the switch is set to the right, the light is switched on, to the left it is switched off. The rear light is coupled with the front light and lights up as soon as you ride with the light switched on.
Before you start pedaling, turn on the display on the handlebars. You can then adjust the level of assistance up or down and start riding.
The battery charge level of the motor is shown on the handlebar display. The indication is made with 5 bars with 20% battery charge each. Approx. 10 km can be ridden per bar.
The battery charge level displayed in the app is the logged charge level of the last user.
Please enter the current battery charge level in the automatically appearing form at the end of your rental.
This error message appears if a foot was on the pedal and loaded the crank when switching on. The solution is to switch off the motor, remove your foot from the pedal, switch the motor back on and start cycling.
If you notice a defect before or during the ride, we would be very grateful if you could report it.
If you have rented the bike in question, please use the form that appears automatically at the end of the rental to report the defect.
- Set the slider at „Is the bike okay?“ to „No„.
- Type your message into the text field.
- Confirm with „OK„
If you have not rented the bike or cannot end the rental via the app, contact the responsible operator immediately. To do this, go in the menu to „Contact“ and select the station where you are standing or where you rented the bike. State the bike and station number and what exactly is defective.
Rental process
If a bike is not available at the moment, for example because it is defective or reserved/rented by another user, it will not be displayed in the app.
Check if your registration process is completed successfully (see Registration/Account). Only then you are authorized to rent a bike.
- The locks can only be operated at close range. So step as close as possible to the bike or lock and try again.
- If a spoke blocks the lock, move the wheel a little so that the path for the lock shackle is clear and try again.
- In your system settings, check the app permissions for Location and Bluetooth.
Grant access to both, enable both, and try again. - Restart the app or even the mobile device.
If it still does not work, be sure to contact the operator immediately („Menu – Contact„)
To successfully terminate the rental, you need internet access and a current GPS signal while standing next to the bike at a suitable station.
- Please check the settings of your mobile device:
- Wi-Fi or mobile data must be enabled.
- Location services (GPS) must be enabled
- In the system settings of your mobile device, check whether you have given permissions to share your Location with the app. If not, grant it and select „Exact location“.
- Restart the app, center the map on your location.
- If the „Power Saving“ function is enabled, the phone will only use Wi-Fi and the cellular network for Location. However, this can cause problems. Therefore, turn off the power saving function for a short time.
- Some cell phone cases can negatively affect the GPS performance. Therefore, remove them for locating.
- You should also not stay in houses or other buildings, as the thick walls can strongly interfere with the GPS signal. This will prevent your mobile device from establishing a GPS connection.
- Also note that in some areas it can take up to 5 minutes to establish a GPS connection. Therefore, be patient when trying to locate your device.
If it still does not work, contact the operator (Menu – Contact) so that he can terminate your chargeable rental and bill you correctly.
Registration/Account
Go to „Login“ via the menu and log in with your access data. Then go to „Account – Manage personal data“ via the menu.
- Enter your confirmation codes for your e-mail address and your mobile phone number.
- Deposit your payment data.
- Check your spam folder.
- Under „Account – Manage personal data – Customer data„, ask again for a code to confirm your cell phone number and/or e-mail address and wait a short while.
- Enter your mobile number and/or e-mail address again. Maybe there was a
typing error.
If you are still missing a confirmation code, contact us: hotline@sharee.bike
Try again. If possible, copy and paste the code into the input field.
When manually typing, look for characters that look very similar and try different variations, e.g.:
- capital i = I / small L = l
- letter capital O / digit 0
If necessary, you can request a new code.
You can only rent a bike if you have entered valid payment data (by direct debit or credit card): „Menu – Account – Manage personal data – Payment method„. Please keep these always up to date and make sure you have enough credit on the account, otherwise there will be errors in the billing process, which can be expensive!
Note: Entered credit card data can no longer be viewed afterwards for data protection reasons!
Under „Account – Manage personal data – Rental data“ you can view your ride history including bike number, station number and rental costs. Only the rides that are still outstanding for payment are visible.
Your accruing rental costs will be automatically collected by us from your deposited payment data. This usually happens after a few days at the latest. You do not have to do anything yourself, except to ensure a sufficiently funded account.
You want to leave us? Too bad! To delete your data, visit the „Account – Manage personal data“ page in the app. There, under the „Customer data“ tab, scroll down to the very end and click on „Delete account?„.
If you answer „Yes“ to the dialog, you will no longer be able to log in with your access data and you will no longer be able to rent bikes!
Others
The following steps may help:
- Update app if a new version is available.
- Reinstall the app
- Update the operating system of your device
- Try clearing the Play Store cache or app cache to see if it helps.
Do you have a mobile device that doesn’t support Google products? Do you have for example a Fairphone, you can unfortunately not use our app to its full extent at the moment.
use.
Your mobile device stores information about processes in the app in a text document („Diagnostics.txt“) in the background. So that we can help you optimally in case of problems, you can actively send us this file: On the Contact page, click on Transfer diagnostics file at the very bottom. Usually, you will be asked to do this by customer support if necessary.
For the map view of our bike stations we use Google Maps. For a correct display you need access to the Internet and a mobile device that supports Google products.
- Are your location services (GPS) enabled?
- In the system settings of your mobile device, check whether you have given permissions to share your Location with the app. If not, grant it and select „Exact location“.
- In the app settings you will find a slider „Center map to current location„. Is this on?
- Restart the app.
The source code of the sharee.bike booking platform behind this rental bike network is publicly viewable, can be used and changed: https://gitlab.com/t6353/sharee.bike
